ServiceNow
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ServiceNow Embeds AI Across Entire Product Portfolio
ServiceNow has embedded AI, data, governance and security across its entire product portfolio, ending the era of bolt-on AI and introducing a new Context Engine and open developer platform. Continue reading
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Singapore Customers Still Prefer Phone Support, Survey Finds
Singapore businesses may be moving too quickly toward digital customer service, according to a new survey commissioned by ServiceNow. Key Takeaways The study found that 80% of customers in Singapore prefer to call a service representative when interacting with organisations,… Continue reading
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ServiceNow launches secure AI cloud platform in Singapore, partners with NYP to boost tech talent pipeline
ServiceNow has unveiled the ServiceNow Protected Platform Singapore (SPP-SG) — a sovereign cloud platform that ensures full data residency within Singapore’s borders — designed to meet the stringent security and compliance requirements of the public sector and regulated industries. Built… Continue reading
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Singaporeans Spend 40 Million Hours on Hold as Service Expectations Widen, Study Finds
Singaporeans are losing nearly half a work week each year stuck on hold, as new research reveals rising frustration over poor customer service and slow resolutions — despite high national service standards. A study released by enterprise software firm ServiceNow… Continue reading
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ServiceNow Unveils Advanced AI Agents to Transform Enterprise Automation
ServiceNow, a leading AI platform for business transformation, has launched a suite of AI-driven innovations designed to tackle complex enterprise challenges autonomously. The newly introduced AI Agent Orchestrator and AI Agent Studio aim to transform how organizations deploy and manage… Continue reading
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Singaporeans Spend Over 30 Million Hours on Hold, Costing Economy $1.24 Billion in Wages: ServiceNow Study
Singaporeans collectively spent more than 30 million hours on hold to resolve customer service complaints or issues last year, according to new research by ServiceNow, a leading digital workflow company. The study, which surveyed 1,030 Singaporeans aged 18 and above,… Continue reading
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ServiceNow to Acquire Intellibot to Help Businesses Automate Any Workflow
ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, has announced it has signed an agreement to acquire Intellibot, a robotic process automation (RPA) company based in Hyderabad, India. Intellibot extends ServiceNow’s core workflow capabilities… Continue reading
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Businesses need better support from higher management for digital transformation, say top CIOs
unsplash-logoBenjamin Child Are Singapore businesses primed for the digital age? Organisations are on the cusp of a new digital age and with it, comes a new way in which people want to work. ServiceNow’s latest survey polled 516 top CIOs… Continue reading
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Adobe and ServiceNow partner to advance Customer Experience Management
Adobe and ServiceNow have announced at the Adobe Summit 2019 that they are partnering to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalised customer experiences… Continue reading
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ServiceNow delivers mobile first, everyday work for the enterprise
ServiceNow, Forbes’ No. 1 World’s Most Innovative Company in 2018, has enhanced the Now Platform with native mobile enterprise capabilities in the Madrid Release, enabling customers to make everyday work for their employees mobile first and mobile friendly. Now you… Continue reading
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