ServiceNow
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ServiceNow has embedded AI, data, governance and security across its entire product portfolio, ending the era of bolt-on AI and introducing a new Context Engine and open developer platform.
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Singapore businesses may be moving too quickly toward digital customer service, according to a new survey commissioned by ServiceNow. Key Takeaways The study found that 80% of customers in Singapore prefer to call a service representative when interacting with organisations, making phone support the most commonly used channel for resolving issues. However, only 9% of…
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ServiceNow has unveiled the ServiceNow Protected Platform Singapore (SPP-SG) — a sovereign cloud platform that ensures full data residency within Singapore’s borders — designed to meet the stringent security and compliance requirements of the public sector and regulated industries. Built on Microsoft Azure, the platform is engineered to support artificial intelligence (AI)-powered workflows at scale,…
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Singaporeans are losing nearly half a work week each year stuck on hold, as new research reveals rising frustration over poor customer service and slow resolutions — despite high national service standards. A study released by enterprise software firm ServiceNow shows that Singaporeans now spend an average of 19 hours a year on hold to…
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ServiceNow, a leading AI platform for business transformation, has launched a suite of AI-driven innovations designed to tackle complex enterprise challenges autonomously. The newly introduced AI Agent Orchestrator and AI Agent Studio aim to transform how organizations deploy and manage AI agents, creating a centralized hub for orchestrating intelligent automation. These latest innovations position ServiceNow…
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Singaporeans collectively spent more than 30 million hours on hold to resolve customer service complaints or issues last year, according to new research by ServiceNow, a leading digital workflow company. The study, which surveyed 1,030 Singaporeans aged 18 and above, found that the average person spent approximately 16.1 hours on hold, equivalent to two full…
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ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, has announced it has signed an agreement to acquire Intellibot, a robotic process automation (RPA) company based in Hyderabad, India. Intellibot extends ServiceNow’s core workflow capabilities by helping customers automate repetitive tasks for intelligent, end-to-end automation. ServiceNow intends to build Intellibot’s…
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unsplash-logoBenjamin Child Are Singapore businesses primed for the digital age? Organisations are on the cusp of a new digital age and with it, comes a new way in which people want to work. ServiceNow’s latest survey polled 516 top CIOs across 12 different countries from 24 top industries to get their opinions around digital transformation…
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Adobe and ServiceNow have announced at the Adobe Summit 2019 that they are partnering to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalised customer experiences across all touchpoints. Organisations use customer engagement solutions to better understand and personalise the digital…
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ServiceNow, Forbes’ No. 1 World’s Most Innovative Company in 2018, has enhanced the Now Platform with native mobile enterprise capabilities in the Madrid Release, enabling customers to make everyday work for their employees mobile first and mobile friendly. Now you can route requests and fix issues on the go and get help where you are,…
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