ServiceNow
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Read more: ServiceNow Embeds AI Across Entire Product PortfolioServiceNow has embedded AI, data, governance and security across its entire product portfolio, ending the era of bolt-on AI and introducing a new Context Engine and open developer platform.
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Read more: Singapore Customers Still Prefer Phone Support, Survey FindsSingapore businesses may be moving too quickly toward digital customer service, according to a new survey commissioned by ServiceNow. Key Takeaways The study found that 80% of customers in Singapore prefer to call a service representative when interacting with organisations, making phone support the most commonly used channel for resolving…
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Read more: ServiceNow launches secure AI cloud platform in Singapore, partners with NYP to boost tech talent pipelineServiceNow has unveiled the ServiceNow Protected Platform Singapore (SPP-SG) — a sovereign cloud platform that ensures full data residency within Singapore’s borders — designed to meet the stringent security and compliance requirements of the public sector and regulated industries. Built on Microsoft Azure, the platform is engineered to support artificial…
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Read more: Singaporeans Spend 40 Million Hours on Hold as Service Expectations Widen, Study FindsSingaporeans are losing nearly half a work week each year stuck on hold, as new research reveals rising frustration over poor customer service and slow resolutions — despite high national service standards. A study released by enterprise software firm ServiceNow shows that Singaporeans now spend an average of 19 hours…
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Read more: ServiceNow Unveils Advanced AI Agents to Transform Enterprise AutomationServiceNow, a leading AI platform for business transformation, has launched a suite of AI-driven innovations designed to tackle complex enterprise challenges autonomously. The newly introduced AI Agent Orchestrator and AI Agent Studio aim to transform how organizations deploy and manage AI agents, creating a centralized hub for orchestrating intelligent automation.…
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Read more: Singaporeans Spend Over 30 Million Hours on Hold, Costing Economy $1.24 Billion in Wages: ServiceNow StudySingaporeans collectively spent more than 30 million hours on hold to resolve customer service complaints or issues last year, according to new research by ServiceNow, a leading digital workflow company. The study, which surveyed 1,030 Singaporeans aged 18 and above, found that the average person spent approximately 16.1 hours on…
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Read more: ServiceNow to Acquire Intellibot to Help Businesses Automate Any WorkflowServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, has announced it has signed an agreement to acquire Intellibot, a robotic process automation (RPA) company based in Hyderabad, India. Intellibot extends ServiceNow’s core workflow capabilities by helping customers automate repetitive tasks for intelligent, end-to-end automation. …
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Read more: Businesses need better support from higher management for digital transformation, say top CIOsunsplash-logoBenjamin Child Are Singapore businesses primed for the digital age? Organisations are on the cusp of a new digital age and with it, comes a new way in which people want to work. ServiceNow’s latest survey polled 516 top CIOs across 12 different countries from 24 top industries to get…
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Read more: Adobe and ServiceNow partner to advance Customer Experience ManagementAdobe and ServiceNow have announced at the Adobe Summit 2019 that they are partnering to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalised customer experiences across all touchpoints. Organisations use customer engagement solutions to better…
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Read more: ServiceNow delivers mobile first, everyday work for the enterpriseServiceNow, Forbes’ No. 1 World’s Most Innovative Company in 2018, has enhanced the Now Platform with native mobile enterprise capabilities in the Madrid Release, enabling customers to make everyday work for their employees mobile first and mobile friendly. Now you can route requests and fix issues on the go and…
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