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ServiceNow to Acquire Intellibot to Help Businesses Automate Any Workflow

ServiceNow (NYSE: NOW), the leading digital workflow  company making work, work better for people, has announced it has signed an  agreement to acquire Intellibot, a robotic process automation (RPA) company based  in Hyderabad, India. Intellibot extends ServiceNow’s core workflow capabilities by  helping customers automate repetitive tasks for intelligent, end-to-end automation.  ServiceNow intends to build Intellibot’s capabilities natively into the Now Platform to enable customers to more easily integrate with both modern and legacy systems to  drive productivity and strengthen existing artificial intelligence (AI) and machine  learning (ML) efforts.  

“ServiceNow is the platform of platforms for the workflow revolution, offering powerful  end-to-end automation capabilities that allow customers to streamline business  decisions and unlock new levels of productivity,” said Josh Kahn, SVP of Creator  Workflow Products at ServiceNow. “Our customers represent nearly 80 percent of the  Fortune 500, and the vast majority are trying to drive automation across a mix of legacy  and modern applications. With Intellibot, we will extend ServiceNow’s ability to help  customers connect systems so they can easily automate workflows and drive  productivity.” 

ServiceNow recently delivered the Now Platform Quebec Release to help enterprises  accelerate their digital transformation by innovating quickly, being more agile, and  operating more productively within a new world of work hastened by COVID. Intellibot will complement these capabilities, extending ServiceNow’s existing AI and ML,  integrations, low-code development, process mining, process automation, NLX,  chatbot, and virtual agent capabilities. 

“We are proud to join forces with ServiceNow as it continues to invest in powerful end to-end automation capabilities to make the world of work, work better for people,” said  Srikanth Vemulapalli, CTO and co-founder of Intellibot. “Our RPA combined with  ServiceNow workflows will help businesses better connect disparate systems to  accelerate innovation and thrive in a new world of work.” 

Expanded footprint in India 

This acquisition supports ServiceNow’s broader commitment to the Indian market, which  represents one of the company’s fastest growing markets. The company plans to  develop two new data center facilities in India by the first quarter of 2022. These new  data centers will meet local data residency requirements, form part of ServiceNow’s  advanced high-availability architecture, and will continue to support the scalability of  the company’s cloud services. India hosts ServiceNow’s second largest research and  development center and is a growing talent hub for the organization. ServiceNow plans  to double its staff in the country within the next three years. 

Intellibot was founded in 2015 by CEO Raghu “Alekh” Barli, CTO Srikanth Vemulapalli,  and COO Kushang Moorthy. ServiceNow expects to complete the acquisition of  Intellibot in Q2 2021. Financial terms of the deal were not disclosed. 

To learn more about ServiceNow’s automation capabilities, visit the ServiceNow blog. 

Use of Forward-Looking Statements 

This press release contains “forward–looking statements” about the expectations, beliefs,  plans, intentions and strategies relating to ServiceNow’s acquisition of Intellibot, general  business direction and plans for expansion in India, and growth markets. Such forward– looking statements include statements regarding future data centers, growth,  expansion, product capabilities and offerings and expected benefits to ServiceNow.  Forward looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to  differ materially from those expected or implied by the forward-looking statements. If  any such risks or uncertainties materialize or if any of the assumptions prove incorrect,  our results could differ materially from the results expressed or implied by the forward looking statements we make. We undertake no obligation, and do not intend, to  update the forward-looking statements. Factors that may cause actual results to differ  materially from those in any forward-looking statements include, without limitation, the  inability to assimilate or integrate Intellibot’s technology into our platform; unanticipated  expenses related to Intellibot’s acquired technology; potential adverse tax  consequences; disruption to our business and diversion of management attention and  other resources; potential unknown liabilities associated with Intellibot’s business;  unexpected delays and difficulties in opening and maintaining the data centers;  changes in the competitive or regulatory landscape in India; and uncertainty whether  sales will justify these investments. Further information on factors that could affect our  financial and other results is included in the filings we make with the Securities and  Exchange Commission from time to time.  

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