customer experience
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Read more: Genesys: 63% of Singaporeans Dread Contacting SupportGenesys’ State of CX 2026 report finds 63% of Singapore consumers would rather do anything than contact customer service, the highest in APAC.
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Read more: Genesys Buys Pinkfish to Power Autonomous Customer AIGenesys acquires Pinkfish to bring agentic AI orchestration and enterprise workflow automation to Genesys Cloud customers.
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Read more: Meta’s AI Ad Tools Promise $4.13 Return for Every Dollar SpentMeta’s Cannes Lions 2026 AI ad tools promise $4.13 ROAS per dollar, with new brand-aware creative, creator hub and business AI agents for Singapore marketers.
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Read more: Toku Goes Live With Glovo Across Four European MarketsToku has gone live with Glovo across Spain, Italy, Romania and Portugal, embedding contact centre capabilities into Salesforce as part of an enterprise agreement covering 22 markets in total.
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Read more: Singapore Customers Still Prefer Phone Support, Survey FindsSingapore businesses may be moving too quickly toward digital customer service, according to a new survey commissioned by ServiceNow. Key Takeaways The study found that 80% of customers in Singapore prefer to call a service representative when interacting with organisations, making phone support the most commonly used channel for resolving…
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Read more: Zoom Virtual Agent 3.0 Targets End-to-End ResolutionZoom Virtual Agent 3.0 was unveiled on Feb 25, as Zoom Communications, Inc. introduced new agentic AI capabilities designed to automate end-to-end customer resolution across voice and chat. The latest version of Zoom Virtual Agent 3.0 (ZVA) introduces a new execution architecture that enables multi-step workflows across enterprise systems, with…
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Read more: M1 Refreshes Bugis Junction Outlet With New Digital FeaturesM1 has opened its refreshed Bugis Junction outlet after relocating to a new space in the mall’s main building, introducing digital upgrades aimed at improving the customer experience. The move marks the first major refresh of the outlet since it debuted in 1997, the same year M1 launched as a…
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