Singapore-headquartered customer experience platform Toku (SGX: TKU) has expanded its partnership with foodpanda to cover customer support in Cambodia and Laos, bringing both markets onto the same Toku Contact Centre platform used elsewhere in the partnership. The deployment has been live in both markets since 8 September 2026.
Key Takeaways
- Toku’s Contact Centre platform has supported foodpanda’s customer service in Cambodia and Laos since 8 September 2026.
- The expansion puts both markets on the same platform foodpanda already uses elsewhere, enabling consistent reporting across deployments.
- Ye Myint Aung, foodpanda’s Head of Country Marketplace Experience for the CLM Cluster, said reliability and speed are non-negotiable for its customers.
Extending an established regional partnership
foodpanda already uses Toku’s platform in several of its other markets, and the move into Cambodia and Laos builds on that track record. Toku said the expansion reflects foodpanda’s confidence in the platform’s reliability elsewhere in the region, rather than a fresh vendor evaluation.
The platform now supports a team of agents managed by foodpanda’s agency in Cambodia and Laos, handling both inbound and outbound calls for end-to-end voice operations in the two markets.
One platform, consistent reporting
Putting Cambodia and Laos on the same platform as foodpanda’s other deployments lets the company compare performance across markets on a common set of metrics, while cutting down the number of separate voice-technology vendors it has to manage. For a company running delivery operations across a patchwork of markets with different connectivity and operational conditions, that consolidation matters as much as the technology itself.
“Reliability and speed are non-negotiable for the customers who rely on foodpanda every day. Toku’s platform has met that standard in our other markets, which made using it for our customers in Cambodia and Laos an easy call.”
Ye Myint Aung, Head of Country Marketplace Experience (CLM Cluster), foodpanda
A Singapore platform built for regional support
Toku describes itself as an AI-powered customer experience platform, and this deployment is one of a run of regional enterprise contracts the company has picked up as more Southeast Asian businesses consolidate their customer support stacks onto fewer vendors. Thomas Laboulle, Toku’s founder and chief executive, said the company is seeing more enterprise customers ask the same question foodpanda did: how to support customer service operations consistently across markets with very different connectivity and operational conditions.
Cambodia and Laos are smaller markets by delivery volume than foodpanda’s established Southeast Asian bases, but the move signals that regional platforms are increasingly expected to cover a company’s full market footprint rather than just its largest markets.
