Customer Experience Management
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Genesys: 63% of Singaporeans Dread Contacting Support
Genesys’ State of CX 2026 report finds 63% of Singapore consumers would rather do anything than contact customer service, the highest in APAC. Continue reading
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Businesses leading in customer experience are three times more likely to have exceeded 2019 business goals
Singapore — 5 March 2020 – Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading in the space. This is a key finding of Adobe’s Digital… Continue reading
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Adobe and ServiceNow partner to advance Customer Experience Management
Adobe and ServiceNow have announced at the Adobe Summit 2019 that they are partnering to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalised customer experiences… Continue reading
