Digital Transformation
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Managing risks and cybersecurity must be prioritised when planning for digital growth and transformation. These were some of the pointed remarks made at day one of this year’s GITEX AI Asia in Singapore. Opening this year’s conference, David Koh, Commissioner of Cybersecurity and Chief Executive of the Cyber Security Agency of Singapore, framed the strategic…
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Deloitte has published a new paper outlining how Physical AI — the integration of artificial intelligence with physical systems such as robots and industrial machinery — is shifting from early experimentation to large-scale deployment, even as most organisations remain underprepared for the transition. The paper, titled “Physical AI: The Moment of Acceleration,” draws on Deloitte’s…
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Salesforce has deployed its agentic AI platform Agentforce at two major Thai organisations — Bumrungrad International Hospital and the Industrial Estate Authority of Thailand (IEAT) — marking a significant expansion of enterprise AI adoption in Southeast Asia. Bumrungrad moves from smart hospital to agentic hospital Bumrungrad International Hospital, which serves over 1.1 million patients from…
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Singapore organisations are scaling AI adoption faster than the foundations supporting it, with critical shortfalls in data governance, human oversight, and trust threatening to derail progress, according to new research by Alteryx. The 2026 Executive Insights on AI, Agentic AI and Enterprise Readiness report surveyed 175 Singapore IT and business leaders as part of a…
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![[Commentary] The Use of AI: How Employees Learn to Trust AI](https://techcoffeehouse.com/wp-content/uploads/2020/02/Freelance.jpg)
Most companies are now more open to artificial intelligence (AI). Almost every large company is experimenting with the technology in some form, including many organisations across Singapore and the wider Asia-Pacific (APAC) region. According to BCG, 78% of surveyed employees in APAC, including Singapore, said they use AI at work, compared to 72% globally. Nevertheless,…
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Singapore businesses may be moving too quickly toward digital customer service, according to a new survey commissioned by ServiceNow. Key Takeaways The study found that 80% of customers in Singapore prefer to call a service representative when interacting with organisations, making phone support the most commonly used channel for resolving issues. However, only 9% of…
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Singapore businesses are accelerating their AI investment as they report early gains from the technology, according to new research by SAP. The study found that organisations here are spending an average of S$18.9 million on AI this year and are seeing an average 16 per cent return on AI investment — a figure they expect…
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Work management platform monday.com has opened a new office at 21 Collyer Quay, establishing Singapore as its strategic hub for Southeast Asia (SEA). The move comes as the region’s digital economy is projected to reach US$300 billion by the end of 2025. The Nasdaq-listed software company said the Singapore office underscores its long-term commitment to…
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Amazon Web Services (AWS) has launched its first cloud region in New Zealand, part of a planned NZ$7.5 billion (US$4.5 billion) investment in the country’s digital infrastructure. The new AWS Asia Pacific (New Zealand) Region, announced on Tuesday (Sep 2), will provide local organisations with greater choice for running applications, storing data, and meeting regulatory…
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By: Grace Chng More than ever, digital transformation is essential for companies to survive and thrive. Due to the Covid-19 pandemic, brick-and-mortar business models are losing relevance as office workers, customers, and consumers, disappear from workplaces and shopfronts, sheltering themselves in the safety of their homes and preferring to interact virtually. To survive, organisations have…
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