customer experience
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Singapore businesses may be moving too quickly toward digital customer service, according to a new survey commissioned by ServiceNow. Key Takeaways The study found that 80% of customers in Singapore prefer to call a service representative when interacting with organisations, making phone support the most commonly used channel for resolving issues. However, only 9% of…
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Zoom Virtual Agent 3.0 was unveiled on Feb 25, as Zoom Communications, Inc. introduced new agentic AI capabilities designed to automate end-to-end customer resolution across voice and chat. The latest version of Zoom Virtual Agent 3.0 (ZVA) introduces a new execution architecture that enables multi-step workflows across enterprise systems, with built-in governance and transparency. The…
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M1 has opened its refreshed Bugis Junction outlet after relocating to a new space in the mall’s main building, introducing digital upgrades aimed at improving the customer experience. The move marks the first major refresh of the outlet since it debuted in 1997, the same year M1 launched as a brand in Singapore. The store…
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