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Zoom Communications

Zoom Virtual Agent 3.0 Targets End-to-End Resolution

Mar 1, 2026

Business, Tech News

agentic AI, customer experience, enterprise automation, Singapore Tech News, Zoom Communications, Zoom Contact Center, Zoom Virtual Agent 3.0

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Zoom Virtual Agent 3.0 was unveiled on Feb 25, as Zoom Communications, Inc. introduced new agentic AI capabilities designed to automate end-to-end customer resolution across voice and chat. The latest version of Zoom Virtual Agent 3.0 (ZVA) introduces a new execution architecture that enables multi-step workflows across enterprise systems, with built-in governance and transparency. The…