Organisations in Singapore currently deploy an average of 12 AI agents, a figure projected to climb 58 per cent within two years — yet half of those agents operate in isolated silos, creating disconnected workflows and elevating the risk of shadow AI. The findings come from Salesforce‘s 11th Annual MuleSoft Connectivity Benchmark Report, based on survey data from 100 Singapore IT leaders.

The report, released on 4 June, marks a critical inflection point: AI agent adoption has reached critical mass in Singapore enterprises, but the infrastructure needed to govern and connect those agents is not keeping pace.

The Orchestration Gap

Singapore enterprises use an average of 1,002 applications, with only 27 per cent integrated together. Ninety-eight per cent of organisations report barriers to using data for AI use cases, with 41 per cent pointing to outdated IT architecture and data silos as the leading blocker. Only half of organisations have a centralised governance framework with formal oversight for agentic capabilities, and an estimated 31 per cent of APIs are currently ungoverned.

Sixty-two per cent of organisations cite cross-application data governance as a top integration challenge, and 92 per cent of IT leaders worry that agents will introduce more complexity than value unless infrastructure improves.

“The most critical challenge facing organisations today isn’t access to AI, but converting that intelligence into real work. Agents can only be as effective as the data and business logic they’re grounded in, and with half of all agents currently operating in isolated silos, that context is fragmented.” — Gavin Barfield, VP and CTO, Solutions, Salesforce ASEAN

APIs as Connective Tissue

The report positions API-driven architecture as the foundation for connecting multi-agent systems. Ninety-six per cent of Singapore IT leaders agree that AI agent success depends on seamless data integration across all systems, and 97 per cent say IT architecture must become more API-driven. Forty-five per cent of organisations are already using APIs to connect and govern AI today.

The Connectivity Benchmark Report was conducted in collaboration with Vanson Bourne and Deloitte Digital, with Singapore data drawn from 100 IT leader respondents at enterprises with at least 1,000 employees.