ServiceNow has announced that its entire product portfolio will now include artificial intelligence, data connectivity, workflow execution, security, and governance as standard — ending the era of AI as a bolt-on add-on for enterprise platforms.

The move addresses a core challenge in enterprise software: fragmentation. The average enterprise runs hundreds of applications, each with its own data model, security perimeter, and governance logic. ServiceNow said most providers have worsened the problem by attaching intelligence to disconnected systems as a “sidecar” that cannot execute across the enterprise with real context or accountability.

Context Engine Grounds AI in Enterprise Reality

Central to the announcement is Context Engine, a new enterprise context solution that connects relationships, policies, and decision history behind every AI agent decision. Built on ServiceNow’s Service Graph, Knowledge Graph, and data inventory, Context Engine draws from enterprise signals — including identity relationships, asset dependencies, business intelligence, and data lineage — that AI queries in real time.

ServiceNow said the system is uniquely positioned to ground large language models in an organisation’s specific strategy, having processed 85 billion workflows and seven trillion transactions on its platform.

“ServiceNow is redefining how companies realise value from AI, with the capabilities required for enterprise scale. From Context Engine’s enterprise intelligence to data connectivity, governance, and execution, everything is included by default, all operating inside the flow of work, and open to the tools developers already use.” — Amit Zavery, President, CPO and COO, ServiceNow

Open Developer Platform and New Packaging

From 15 April, developers will be able to build using tools including Claude Code, Cursor, OpenAI Codex, and Windsurf, then deploy directly to the ServiceNow AI Platform via new Build Agent skills. The ServiceNow SDK supports every major AI development environment, allowing developers to remain in their preferred integrated development environment while citizen developers can describe a workflow in plain language and receive a working app in minutes.

ServiceNow is also introducing Enterprise Service Management (ESM) Foundation, targeting mid-size companies that need enterprise-grade service management without lengthy deployments. The offering brings IT, HR, legal, finance, procurement, and workplace services onto the ServiceNow AI Platform and is designed to go live within weeks.

Every ServiceNow customer now starts with a complete AI package with no separate purchase or integration required. Build Agent skills will be available to developers from 15 April. Context Engine is currently available in preview with select customers.