In a report titled “The SuperHuman: AI Adoption, Shaping the Future of HR,” Employment Hero, a leading HR tech platform, unveiled a compelling revelation: 65% of Singaporean HR leaders are harboring concerns about the ethical use of Artificial Intelligence (AI) in their HR practices. This intriguing juxtaposition emerges as 98% of these leaders proudly assert that their HR systems are already harnessing the power of AI, with a staggering 83% acknowledging its pivotal role in saving time and streamlining their professional responsibilities.
The report delves deeper into the world of AI in HR, exposing the prevailing sentiment among Singaporean HR leaders. A remarkable 77% express profound excitement regarding the transformative potential of AI, heralding its potential to redefine the HR landscape. Key benefits cited include a resounding 35% emphasizing improved employee self-service, 32% advocating for enhanced employee performance and productivity, and 27% each hailing increased speed and efficiency alongside bolstered HR analytics.
Furthermore, the forward trajectory of AI in HR promises to continue its path of optimization. HR leaders are already capitalizing on AI’s prowess to identify and report on employee data trends (47%), generate HR content (40%), automate tasks through AI models (36%), and diligently monitor compliance (36%).
Nevertheless, beneath the veneer of optimism, significant concerns loom. Topping the list is the paramount issue of employee privacy, with 37% of HR leaders voicing apprehensions. This concern is closely followed by the lack of trust and transparency (26%), and the pressing need for robust AI governance principles. In a notable testament to their vigilance, 73% of HR leaders concur that ambitious AI developments in HR should momentarily halt, highlighting their cautious approach to this groundbreaking technology.
In response to these revelations, Kevin Fitzgerald, Managing Director Asia at Employment Hero, offered a poignant perspective: “While AI serves as an assistant in HR processes, it by no means replaces the human elements of people management. Rather than automating every process, AI should be used to streamline the manual, tedious aspects of HR processing. With more time back in the day, businesses can then focus on the more people-centric aspects of the job, and on other revenue-driving initiatives.”
Fitzgerald underscores the necessity for employers and HR leaders to harness the advantages of the AI revolution while diligently addressing its challenges. Education and fostering learning within the workforce are pivotal in ensuring the ethical and fruitful use of AI. When wielded effectively, AI stands as a stalwart ally to businesses, enabling employees to devote more time to tasks requiring a human touch, such as people management, recruitment, nurturing company culture, and engaging in profitable activities that augment the bottom line.
As Singaporean HR leaders navigate this transformative terrain, they find themselves at the precipice of an AI revolution, tasked with both seizing its benefits and mitigating its potential pitfalls.