Salesforce
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Singapore’s AI Agent Count to Jump 58% by 2027, Governance Gaps Widen
Organisations in Singapore currently deploy an average of 12 AI agents, a figure projected to climb 58 per cent within two years — yet half of those agents operate in isolated silos, creating disconnected workflows and elevating the risk of… Continue reading
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ASEAN Workers Are Running Ahead of Their Employers on AI
Salesforce ASEAN survey: 75% of knowledge workers already use agentic AI at work, but only 32% have received company training. Singapore data included. Continue reading
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Salesforce Agentforce Goes Live at Bumrungrad Hospital and Thailand’s Industrial Estate Authority
Salesforce has deployed its agentic AI platform Agentforce at two major Thai organisations — Bumrungrad International Hospital and the Industrial Estate Authority of Thailand (IEAT) — marking a significant expansion of enterprise AI adoption in Southeast Asia. Bumrungrad moves from… Continue reading
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Onfido’s Real Identity Platform now available for Salesforce Financial Services Cloud customers
Onfido, a global provider of automated digital identity verification and authentication, has announced the availability of its award-winning Real Identity Platform services for Salesforce Financial Services Cloud customers. Through the pre-built Financial Service Cloud integration, customers can access Onfido’s suite… Continue reading
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Winning the Customer Service Rush During the Holiday Returns Season
By Mark Abramowitz, SVP Marketing, Service Cloud at Salesforce This holiday shopping season has been unlike no other as retailers faced new challenges, resulting in reimagined digital campaigns for Black Friday and innovative fulfillment solutions. Despite all the challenges and unknowns… Continue reading
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Salesforce Announces Work.com to Help Businesses and Communities Safely Reopen
SINGAPORE—May 5, 2020—Salesforce, the global leader in CRM, announced Work.com – new technology solutions and resources to help business and community leaders around the world reopen safely, re-skill employees and respond efficiently on the heels of the COVID-19 pandemic. Work.com… Continue reading
