Zebra Technologies Corporation, a global leader in business innovation solutions, has announced that Foodstuffs South Island is using Zebra’s mobile computers, tablets, and wearable scanners to achieve better productivity, inventory visibility, and accuracy, and improved shopping experience for its customers.
With over 90 years of experience, Foodstuffs South Island offers various types of shopping experiences, from grocery and convenience stores to large-scale supermarkets, wholesale, and specialty liquor stores. The company owns popular retail chains such as Four Square, New World, and PAK’nSAVE, as well as in-store private brands Pam and Pam’s Finest.
Foodstuffs South Island’s implementation of Zebra’s solution includes the use of TC51 and TC52 mobile computers, ET51 Android tablet, and RS5100 Bluetooth wearable scanner. The TC51 and TC52 mobile computers provide retail associates with easy access to inventory levels, reducing the risk of lost sales due to out-of-stock situations. This feature enables retail associates to engage more with shoppers, providing a better shopping experience. The ET51 Android tablet and RS5100 Bluetooth wearable scanner streamline workflows, increasing the scanning speed of its market online picking team, resulting in enhanced productivity from its retail backend.
Ian Colhoun, User Technology Manager from Foodstuffs South Island, stated that “By digitalizing our process, we give our retail associates ready access to key information of our inventory levels from the shop floor to avoid facing out-of-stock situations.” Colhoun added that this eliminates the hassle of leaving the shop floor to check their office computer for data to answer shoppers’ simple questions. By responding promptly to shoppers’ inquiries with real-time information about available stock, the overall shopping experience will significantly improve, which is Foodstuffs South Island’s top priority.
According to Zebra’s 15th Annual Global Shopper Study, retail associates expressed out-of-stock complaints as their number one frustration globally (43%) and in the Asia-Pacific region (38%). Globally, 76% of shoppers (64% in APAC) leave without the items they intended to purchase, with 49% (44% in APAC) blaming out-of-stocks for this issue.
Christanto Suryadarma, Southeast Asia (SEA) Sales Vice President, Zebra Technologies Asia Pacific, stated that “with retailers pressured to keep up with rising shopper expectations, empowering retail associates with the right technology tools to effectively perform their duties will be crucial in responding to shopper needs and delivering on-demand effectively.”
Foodstuffs South Island’s decision to implement Zebra’s technology solution demonstrates its commitment to providing its customers with an exceptional shopping experience. The use of Zebra’s mobile computers, tablets, and wearable scanners provides retail associates with ready access to inventory levels and real-time data, improving productivity and ensuring a seamless shopping experience for its customers.
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