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Ravi Saraogi

  • The Big Bang of Customer Experience in 2022

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    Mark Ko

    The Big Bang of Customer Experience in 2022

    By Ravi Saraogi, Co-founder and President of Uniphore APAC Customer experience (CX) continues to be the top strategic priority for businesses worldwide in 2022. With online self-service becoming the norm across an increasingly digitalised landscape, contact centres have become a critical CX driver. To leverage this touchpoint, businesses need to commit to strategies that will…