Qualtrics
-
Singapore employees are among the world’s most active users of artificial intelligence (AI) at work, but most rely on tools outside those approved by their employers, according to new research by Qualtrics. The company’s 2026 Employee Experience Trends Report found that 68 per cent of Singapore workers frequently use AI in their jobs, as organisations…
-
Singapore – Customer experience in Singapore has shown marked improvement over the past year, with automotive manufacturers leading the way, according to new research from the Centre for Experience Management. This initiative is backed by the Singapore Economic Development Board, Qualtrics, and SAP. The annual Customer Experience Edge 2024 report, which surveyed nearly 3,000 consumers,…
-
Consumers in Southeast Asia are significantly reducing their spending with brands due to poor customer service experiences, according to a recent study by the Qualtrics XM Institute. The research, which surveyed over 4,400 consumers across Indonesia, the Philippines, Singapore, and Thailand, reveals a concerning trend of consumers turning away from brands after negative interactions. What…
You must be logged in to post a comment.