Scoot
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Scoot Cuts Feedback Response Time With Qualtrics AI
Scoot has deployed AI from Qualtrics to compress customer feedback response times from hours to minutes, helping the Singapore Airlines low-cost carrier exceed targets across its digital booking experience. Continue reading
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Scoot becomes new operator of A321neo
Scoot, the low cost subsidiary of Singapore Airlines, has become a new operator of the A321neo, following the arrival in Singapore of its first three aircraft. All three aircraft are leased from BOC Aviation. Scoot’s A321neo aircraft are powered by… Continue reading
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Scoot to Offer Voucher Refunds for Flexible Rebooking for Customers
Scoot is offering voucher refunds for the full value of bookings made on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. These vouchers are valid for 12 months, and can be used for… Continue reading
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Scoot adds 16 Airbus A321neos to the fleet to support growth plans
Scoot has announced the introduction of 16 brand-new A321neo aircraft into its fleet. The first aircraft, named “Wings of Change”, will be delivered in the last quarter of 2020 and will be used on routes within six hours (medium-haul markets).… Continue reading
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Low-cost airline Scoot partners with ServiceNow to drive digital transformation from the inside-out
SINGAPORE – Asian-headquartered low-cost airline Scoot promises to help customers ‘escape the ordinary’. To make good on a similar pledge to its employees, the carrier has chosen a service management platform from ServiceNow. About 2,000 employees stand to benefit from Scoot’s… Continue reading
