Salesforce has expanded Agentforce Coworker, the AI teammate it built to help employees delegate business work, after usage grew 21 times in three months to pass 185,000 users.
Key Takeaways
- Agentforce Coworker usage has grown 21x in three months, passing 185,000 users, with The Adecco Group expanding it across 40 countries.
- Coworker now works inside Microsoft Teams, alongside new iOS, Mac and Windows apps, conversation history and reusable Skills.
- Salesforce is pricing Coworker at US$50 per user per month, with scheduled tasks and a Daily Digest feature due in December 2026.
Delegating a job without leaving Microsoft Teams
The expansion, announced in Singapore on 5 November, is built on Salesforce‘s existing customer data, business metadata and connected data sources, including Data 360. Instead of switching between separate agents or applications, employees can hand Coworker a job in plain language and it coordinates the specialised Agentforce agents and workflows needed to get it done.
The biggest new addition lets people delegate work without leaving Microsoft Teams. A seller can ask Coworker to review a deal, or a service manager can have it dig into an escalation, directly from a Teams chat, with the same Salesforce context, permissions and governance carried over. New Google Workspace and Microsoft 365 connections also let Coworker pull in email, calendar and file context around an account, and new iOS, Mac and Windows apps let people start a task on one device and pick it up on another through a conversation history feature.
“The next era of enterprise AI isn’t about giving users more agents to manage,” said James Nakashima, SVP of Product Management at Salesforce. “It’s about giving them one Coworker that brings the right agents together to get work done. What makes this powerful for Salesforce customers is that Coworker starts with their business context, works within the security and permissions they already trust, and can be up and running in minutes.”
Adecco’s rollout across 40 countries
The Adecco Group is among the early adopters, expanding Coworker across 40 countries to give its teams a single interface for candidate and client information.
“The launch of Agentforce Coworker means our teams have access to a single interface that understands candidate history and client context precisely when human judgment matters most,” said Denis Machuel, CEO of The Adecco Group.
Pricing, and what’s coming in December
Salesforce has introduced a new US$50 per-user, per-month option for Coworker, alongside reusable Skills that turn a proven workflow into a one-line request anyone on a team can run. Google Workspace and Microsoft 365 connectivity, conversation history and Skills are available now, with Coworker in Microsoft Teams and the new iOS, Mac and Windows apps generally available this month.
Scheduled tasks and a Daily Digest feature, which summarises a user’s top priorities each morning, are expected in December, along with Coworker support in Salesforce’s Field Service, Consumer Goods Cloud and Life Sciences Cloud mobile apps.
