Singtel Group has announced a strategic partnership with Digital Industry Singapore (DISG) to accelerate a multi-year AI transformation programme across its businesses and strengthen its capabilities in AI-enabled operations, digital infrastructure, customer platforms and workforce development. As part of the first phase, Singtel Singapore will receive support from DISG to strengthen its foundational AI capabilities across the organisation.

What the Partnership Will Build

The first phase of the transformation will focus on strengthening Singtel Singapore’s foundational AI capabilities across six areas: developing a roadmap to become a world-leading AI-native telco; building and deploying advanced agentic AI and AI/ML capabilities across all business units; cultivating AI-native talent; establishing a trusted AI operating model with clear governance and security controls; developing reusable AI solutions and deployment playbooks; and driving organisation-wide adoption and culture change.

Singtel has already trained some 13,000 employees in Singapore in AI. Singtel Singapore now aims to train 3,000 employees as AI practitioners and another 300 as AI specialists. The initiative is expected to create new high-value AI-related roles while accelerating large-scale upskilling and reskilling across the organisation. The partnership is aligned with Singapore’s National AI Strategy 2.0, which aims to strengthen sovereign digital capabilities and grow local AI talent pipelines.

Singtel’s Threefold AI Positioning

The Group frames its AI credentials across three roles: as an adopter, it is integrating AI into customer engagement, network operations, and enterprise services, including agentic AI for customer care and the CUBE platform for enterprise connectivity management. As a provider, its NCS arm develops and deploys enterprise-grade AI platforms across Asia Pacific. As an enabler, its Nxera and RE:AI businesses provide AI-ready data centres, GPU infrastructure, and cloud platforms for secure and scalable AI adoption. At the network level, Singtel Singapore is moving towards more autonomous networks where AI can predict issues, optimise performance, and boost resilience — capabilities that will underpin IoT, robotics, and autonomous systems deployments.

“Having been part of Singapore’s growth journey, we’re committed to supporting the country’s next lap by championing enterprise transformation with AI. This grant is a strong vote of confidence in the Group’s role in advancing Singapore’s AI ambitions and strengthens our position as a leading digital infrastructure and technology partner.” — Yuen Kuan Moon, Group Chief Executive Officer, Singtel

Mr Ng Tian Chong, Chief Executive Officer of Singtel Singapore, said the partnership reinforces the company’s commitment to help enterprises and the industry unlock new value, improve productivity and innovate with confidence. “The support from DISG will help us accelerate this transformation while strengthening Singapore’s broader digital ecosystem,” he said.

Beyond its own operations, the Singtel Group supports enterprises, SMEs, and communities in strengthening AI, digital, and cybersecurity capabilities through programmes including AI.dea and Cyber Elevate. Since 2015, the Group has digitally enabled more than one million individuals and SMEs across its markets.