Telkomsel, Indonesia’s leading digital telecommunications service provider, has announced a strategic collaboration with Google Cloud at Mobile World Congress 2024. This partnership aims to integrate enterprise-grade generative AI (gen AI) into Telkomsel’s operations and core product offerings for consumers and businesses. By leveraging Google Cloud’s advanced AI capabilities, Telkomsel seeks to enhance employee and customer interactions, driving satisfaction and facilitating business growth.

What you should know

• Telkomsel aims to transform employee and customer experiences by integrating gen AI into its operations and products.
• With support from Google Cloud and its partners, Telkomsel is implementing gen AI-powered solutions to streamline HR processes, network operations, product development, and customer interactions.
• The collaboration with Google Cloud highlights Telkomsel’s commitment to delivering hyper-personalized digital experiences and driving economic growth in Indonesia.
• Telkomsel is also exploring gen AI applications in RCS Business Messaging and advertising, further expanding its digital offerings and enhancing brand engagement.

Telkomsel’s collaboration with Google Cloud marks a significant step towards leveraging AI to transform telecommunications services in Indonesia. By harnessing gen AI capabilities, Telkomsel aims to enhance productivity, personalization, and customer satisfaction, positioning itself for continued success in the digital era.