TLDR: Zoom has announced the inclusion of Zoom AI Companion (formerly Zoom IQ) at no additional cost for paid service users. This AI digital assistant aims to boost productivity and collaboration across the Zoom platform. The move reflects Zoom’s commitment to leveraging AI for improved user experiences while respecting privacy and control.

Zoom Video Communications, Inc. has unveiled its latest offering, Zoom AI Companion, providing an AI-driven digital assistant to paid users without extra charges. This development aligns with Zoom’s vision to enhance productivity and teamwork while making limitless human connection possible on a single platform.

“We are transcending the hype in generative AI by delivering tangible products and disrupting the industry’s pricing model, making it easy for businesses and people like you and me to leverage generative AI’s full benefits in our day-to-day work.”

Smita Hashim, chief product officer at Zoom.

Zoom AI Companion introduces several real-time AI capabilities, including:

  • Zoom Meetings: Users can quickly catch up on missed meetings through highlights, smart chapters, and automated summaries. They can discreetly submit questions for AI-generated answers during meetings. Real-time feedback and coaching on presentation skills are planned for spring 2024.
  • Zoom Team Chat: Users can draft messages based on chat context and summarize lengthy chat threads using generative AI. Auto-complete chat sentences and meeting scheduling will be available by early 2024.
  • Zoom Whiteboard: AI Companion assists with generating and categorizing ideas, with plans to generate images and populate whiteboard templates in spring 2024.
  • Zoom Mail: Users will receive draft email suggestions in early fall, and by spring 2024, they can add meeting summaries to Zoom Notes and summarize SMS threads and calls with Zoom Phone.

Privacy and Control

Zoom is committed to customer privacy. They do not use customer data for AI model training and allow users to control AI features. This approach prioritizes trust, safety, and privacy.

Future Conversational Interface

In spring 2024, users can expect a conversational interface with AI Companion. It will provide context-aware support, helping with pre-meeting preparation, in-meeting real-time assistance, and post-meeting summaries across the Zoom platform.

Easy Access

Users can access AI Companion seamlessly within Zoom Meetings, Zoom Team Chat, and Zoom Whiteboard. Interactive capabilities are available via a side panel, expanding across the Zoom platform in spring 2024.

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