According to VMware, Inc. (NYSE: VMW), the new VMware Digital  Frontiers 3.0 Study reveals that Singapore leads Southeast Asia and other developed economies in delivering superior digital experiences and trust when it comes to government-enabled digital  services. Nearly half of Singaporeans surveyed (49%) agreed that the Government now delivers  better digital experiences and 56% of respondents shared that the Government has given them the  assurance that their personal information is secure. 60% of Singaporeans also stated that they would  be happy to continue interacting with the public sector digitally, positioning Singapore ahead of many of its counterparts and nations surveyed in this study, including US, UK, France, Germany,  Indonesia, Malaysia, Philippines and Thailand. 

With 67% of Singaporeans defining themselves as being “digitally curious” or “digital explorers”, a  significant proportion of Singapore’s residents are embracing digital services and expect the  Government to deliver cutting-edge digital experiences, seamlessly and securely. Government  agencies in Singapore have responded accordingly with 48% of those surveyed sharing that  Government organizations have delivered an overall improved digital experience to them over the  last year. On the important topic of trust, Singapore also leads other surveyed nations with 56% of  respondents stating that the Government has given them the assurance that their data and  information is secure.  

“Singapore has made digitalization a core agenda in its pursuit of a Smart Nation. From transforming  Singapore’s innovation ecosystem, to building up a digitally-enabled citizenry, it is encouraging to  see that our efforts are now paying off and is gaining traction with Singaporeans,” said Adrian Hia,  Country Manager, VMware Singapore. “To unlock greater growth and accelerating our Smart Nation  push, we need to bridge the digital divide through continuous innovations and delivery of superior  digital citizen experiences that delight Singaporeans. By harnessing next-generation technologies to  deliver services seamlessly across platforms, devices and locations to its digital citizens, the public  sector can strengthen its connections with Singaporeans and together we can emerge stronger as a  nation.”  

Despite being more digital savvy and open to embracing digital services as compared to their global  counterparts, 48% of Singaporeans trust the Government in raising the personal levels of their digital  literacy. Half of respondents (50%) believe that it is the Singapore Government’s responsibility to  increase their personal digital literacy levels, putting the country ahead of the six other nations and  on par with Indonesia and Thailand. This highlights the need for greater public efforts to continue  educating and strengthening digital literacy of Singaporeans, and the local government agencies  have responded with new initiatives that will support the Digital for Life movement to help build a  digital inclusive society in Singapore. Some of these include the Digital #SmartNationTogether online  channel and a collaborative portal to enhance digital access for needy beneficiaries.

Technology strengthens Asia’s COVID readiness with greater digital transformation outcomes to accelerate economic growth and recovery  

In a fast-changing business environment, governments in the region have showcased the value  technology brings to enable a connected and innovative ecosystem. While organizations were  focused on responding and adapting to the pandemic to ensure business continuity in 2020, 2021  marks a turning point with innovation becoming a priority for future-ready organizations looking to  accelerate their growth.  

A wholistic approach that enables organizations to deliver superior digital experiences across any  cloud, any application and any device, in a seamless and secure manner, will become a critical  success factor in Asia’s rapidly digitalizing business environment. Progressing into 2021, VMware  outlines key priorities that will further strengthen Asia’s transformation into a resilient, inclusive and  innovation-led economy: 

  • Empowering governments to build a multi-cloud and app future: Unlocking multi-cloud  future with app-driven innovations for greater agility in a consistent and more secure  nvironment that enables continuous innovation 
  • Enabling innovation and productivity for a distributed workforce: Future ready workforce  solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work  
  • Intrinsic security for uninterrupted innovation: An intrinsic approach to enterprise security  will provide an additional layer of robust protection for mission-critical operations and infrastructures to fast-track business innovation and resilience 

“As Singapore gears up for recovery and growth in the coming year, the Government plays a critical  role in moving the needle in digital literacy for Singaporeans as well as laying the digital foundation  for businesses,” added Hia. “VMware is committed to enabling public and private organizations with  digital innovations so they can better respond, adapt and accelerate their businesses as they  navigate through uncertainties in today’s digital-first environment. We will continue to collaborate  closely with Singapore’s innovation ecosystem to bolster digital capabilities and help move the  economy faster to the future.” 

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