Singapore, September 9, 2020– Rimini Street, Inc., a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Hyundai-Kia Motors expanded its support agreement with Rimini Street for its Oracle Database software to include all of its affiliates and offices overseas. Hyundai-Kia Motors, a leading global auto manufacturer, switched from Oracle to Rimini Street Support in 2019 and increased the agreement based on the company’s high satisfaction with Rimini Street’s support services and the positive impact it has made to its business. With the time, costs and resources saved by switching to Rimini Street Support, Hyundai-Kia Motors was able to reinvest its significant support and maintenance savings into funding innovation projects – including autonomous driving and vehicle connectivity and electrization – to drive growth in a fiercely competitive automotive market.
Company Expands Support Services Globally To Help Maximize Value and ROI
Hyundai-Kia Motors initially selected Rimini Street for support of its Oracle Database as the maintenance and support spend consumed a significant sum of their entire IT operations budget. The company then expanded support beyond Oracle Database software after being highly satisfied with Rimini Street’s premium quality support services. Now Hyundai-Kia Motors is expanding the use of Rimini Street Support globally to 20 of its group affiliates and offices – located in the United States, South America, Europe and the Middle East – to reduce maintenance costs further and receive better quality support in these locations as well.
“We decided to expand Rimini Street’s ultra-responsive support to our affiliates and offices globally to continue to reduce costs and free up our IT personnel in those locations to focus on more strategic initiatives within the business,” said Hee-gon Kim, head of the Cloud Technology Team, Hyundai-Kia Motors. “We can use the resources saved to develop advanced technical innovations such as autonomous driving and electric vehicle development, which fuels our growth in the competitive automobile manufacturing market.”
Rimini Street’s Long History of Successful Database Support Experience
Hyundai-Kia Motors can continue to leverage its mission-critical Oracle Database software for a minimum of 15 years from the time that they switched to Rimini Street Support without costly and unnecessary upgrades. Rimini Street supports Oracle Database clients around the world with implementations ranging from a single server to large, complex environments with thousands of global database instances. All Rimini Street clients are assigned a Primary Support Engineer (PSE), backed by a team of functional and technical experts with an average of 15 years’ experience in the client’s specific enterprise software system.
“Our team now receives more responsive support by experts in our specific Oracle Database deployment. We are delighted with the quality of technical support from our team of Primary Support Engineers compared to the software vendor,” continued Kim.
“We are pleased to continue expanding our partnership with Hyundai-Kia Motors to include support for their Oracle landscape across all of their affiliates and offices overseas. To date, Rimini Street has signed over 900 Oracle Database clients around the world that benefit from significant savings and the Company’s extensive database support experience, expertise that originally attracted Hyundai-Kia Motors,” said Hyung-wook “Kevin” Kim, regional general manager, Korea, Rimini Street. “Hyundai-Kia Motors is reinvesting its savings from adopting third-party support in innovative technologies and projects that set them apart from their competitors and drive continuous growth. I look forward to continuing our partnership with Hyundai-Kia Motors.”