In an industry-first, IHH Healthcare (“IHH” or the “Group”) today announced that it has made virtual consultation available across all its key markets worldwide, including in Malaysia, Singapore, Turkey, India and Hong Kong. This expansion of the Group’s services is an integral part of its refreshed strategy to innovate to meet evolving patient needs, and is timely amid the COVID-19 pandemic.
The integration of telemedicine with existing healthcare services ranging from primary to quaternary care allows patients to receive quality medical care in the comfort and security of their own homes. They are now able to enjoy more convenient access to IHH’s full suite of services from consultation to doorstep drug delivery, with the option for a seamless transfer to the Group’s brick-and-mortar facilities, if necessary.
Dr Kelvin Loh, Managing Director and Chief Executive Officer, IHH Healthcare, said, “While our hospitals, medical centres and clinics have implemented the most stringent infection control measures to protect our patients’ safety and health, we understand that many patients cannot or may choose not to visit these physical facilities in person now. Our planned integration of telemedicine into our brick-and-mortar services is therefore coming at a timely juncture as our patients can now enjoy peace of mind and access to uninterrupted quality medical care whether from their homes or at our facilities.
“The introduction of virtual consultation across the Group marks our continued efforts to transform care for our patients. We are encouraged by our progress in leveraging technology to help us deliver faster, better, easier and more cost-effective care. We will keep working hard to stay ahead of the curve to anticipate our patients’ needs, in keeping with our vision to become the world’s most trusted healthcare services network.”
The rollout of telemedicine is spearheaded at the country level to cater to the varying needs of each market. IHH patients can book virtual consultations with our doctors from the following healthcare facilities for specified specialties and conditions:
- Malaysia: All 15 Pantai and Gleneagles hospitals
- Singapore: Parkway Shenton clinics
- Turkey, Bulgaria, Macedonia, Netherlands: All 21 Acibadem hospitals
- India: 23 Fortis hospitals; 5 Gleneagles Global hospitals; Continental Hospital
- Hong Kong: Gleneagles Hospital Hong Kong
Already, the Group has seen strong traction for its virtual consultation services. For example, Fortis has conducted more than 12,600 teleconsultations since it launched the service across 23 of its hospitals in India on 27 March and sees an average of more than 370 patients online daily. In Turkey alone, more than 1,300 teleconsultations have also been conducted at Acibadem hospitals since its Doctor Online platform went live on 31 March this year.
Earlier this March, IHH invested into regional telehealth platform Doctor Anywhere as a response to shifting patient trends. It had also invested in Lucence Diagnostics that offers blood-based screening and treatment monitoring solutions for oncology patients.