Last updated on March 16, 2020
Update: Zero Mobile has been blacklisted by the Infocomm Media Development Authority (IMDA) in Singapore. Its licence has also been suspended as they have failed to resolve billing disputes with former subscribers. Refer to the report on Channel NewsAsia for more info.
Digital mobile data provider, Zero Mobile, has stopped all its services temporarily due to stiff competition in the telco market and also, to put it bluntly, their customers are not paying.
The company will be going back to its drawing board to come up with new and modular plans while in the meantime, ceasing all current plans.
To date, Singapore has already more than 10 telcos in the market. Plus, with Singtel and StarHub having their own subsidiaries or sorts like Gomo and giga, smaller players are struggling to fight with the bigger names be it through branding or marketing (the ones with deeper pockets win).
However, what’s even more baffling is the number of people not paying their bills.
According to the report by Today, “around 30 percent of the revenue it made in the past two years remain uncollected.”
To which, Glenn Mohammed, CEO of Zero said:
“Coming in from Australia, our credit terms and processes were quite generous as we did not expect such a high number of customers to default on their payment obligations in Singapore.”
That said, Zero remains keen to succeed in the Singapore market and will announce its new price plans in coming days.