Rimini Street, Inc., a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, has announced the global availability of its Application Management Services (AMS) for SAP enterprise software. In addition to leveraging Rimini Street’s Support Services for SAP that replaces expensive and lower-value software vendor annual support, clients can now have Rimini Street run their SAP systems with a turnkey solution that integrates Application Management and Support Services for SAP enterprise software.
Rimini Street has been successfully delivering its integrated Application Management and Support Services for SAP to clients in North and South America, and today announces the global availability of its Application Management Services for SAP to match the existing global availability of its Support Services for SAP. Rimini Street’s AMS for SAP is comprised of the following core capabilities: operational support including integrated incident resolution, case management, and root cause analysis to optimise ongoing operations; systems administration; SAP Basis support; system health monitoring with proactive analysis, preventative system recommendations and event detection; and enhancement support for complex SAP software landscapes.
Proven, Mission-Critical Provider of Award-Winning Support Services
Nearly 1,900 Rimini Street clients around the world, including more than 100 Fortune 500 and Global 100 companies, are benefiting from the Company’s more responsive and robust enterprise software products and services. In addition, Rimini Street’s clients have saved more than an estimated $4 billion in costs that they have better utilised to achieve strategic and operating goals.
Rimini Street’s Support Services for SAP replaces expensive and lower-value vendor annual support saves significant cost, and maximises the lifespan and return on existing software investments with no required upgrades or migrations to SAP S4/HANA. Rimini Street’s continued support of the SAP ECC release for a minimum of 15 additional years eliminates significant cost and risk related to SAP’s announced end of mainstream maintenance for its ECC 6 release in 2025. Rimini Street’s AMS for SAP expands the scope of support available to clients who want the benefits of leveraging an integrated operations and support solution from a single, trusted vendor.
Traditional AMS Delivers Poor Skills, Experience, Service, Value and Outcomes
According to leading analysts, the global market for application management services in 2018 was between $82 and $90 billion and growing at more than five per cent annually. However, many clients are dissatisfied with their AMS vendors and services and rate them as “poor,” including the skills and experience of the resources assigned, the value provided and business outcomes. Traditional AMS models are often challenged by segregated application management and support layers provided by multiple vendors, leading to unsatisfactory service delivery with lower predictability, less control, and more uncertainty around achieving critical deliverables and goals.
Traditional AMS models also deliver poor outcomes by creating incentives to underprice AMS contracts and utilise cheaper, inexperienced resources, and then make up required profit margins by pushing expensive “out of scope” billable consulting and new projects that replace, not optimise current system investments.
Rimini Street Delivers a More Innovative, Integrated and Better SAP Support Solution
Clients are seeking new, innovative enterprise software AMS and support solutions that provide a better service model, better engineering resources, better overall value and better business outcomes that achieve their strategic and operational goals.
To overcome the challenges and limitations of traditional AMS and vendor-provided annual support, and to better serve clients, Rimini Street delivers an integrated AMS and support services model with a service delivery team consisting of an Engagement Manager, a highly-experienced Primary Support Engineer, and an Enterprise Account Manager who together will drive client success. The Rimini Street model creates better economics with more efficient support operations delivering higher service levels, accountability and direct access to more experienced engineers.
“We believe that IT is critical to achieving our business objectives, creating competitive advantage and supporting growth, and our SAP ERP system is an important part of our strategy. We rely on it to stay up and operating smoothly,” said Marco A. Lamim, Information Systems Manager for Promon Engenharia, a Brazil-based company providing infrastructure solutions for customers across electric and bio-power, mining and metallurgy, oil and gas, fertilizer, chemical and petrochemical markets. “Rimini Street has been providing Promon Engenharia premium-level SAP support since 2016 and has delivered ultra-responsive, high-quality service since day one. This positive experience led us to expand Rimini Street’s role to include running our SAP ERP system, leveraging Rimini Street’s Application Management Services for SAP. Now we have a single, trusted vendor that runs and supports our SAP system with an integrated solution that provides significant cost savings, more knowledgeable and experienced engineers, and better business outcomes for Promon Engenharia.”
Rimini Street AMS and Support Services for SAP Streamline IT Operations
Rimini Street’s model is focused on helping clients deliver IT services faster, provide a smoother system operation with less downtime, and accelerate application deployments with streamlined operations that provide greater agility and less multi-vendor coordination and risk in service delivery.
“Having a single, trusted vendor who integrates support and operation of our SAP system is helping us achieve even greater optimisation of our SAP investment and simplify our IT processes, while at the same time freeing us up to give significant attention to innovation initiatives that help Promon Engenharia achieve its business objectives,” added Lamim.
“Rimini Street’s unique, integrated Application Management and Support Services for SAP can help clients with the simplest to the most complex global SAP landscapes maximise the value and useful lifespan of their current SAP investments, and allocate resources to areas of innovation that will support competitive advantage and drive growth,” said Seth A. Ravin, CEO and chairman of the board, Rimini Street. “With Rimini Street, SAP licensees who want to continue leveraging their significant investments in current SAP ECC systems have a proven alternative roadmap and comprehensive solution for at least 15 additional years compared to SAP’s announced end of mainstream maintenance for its ECC 6 release in 2025.”