Toku (SGX Catalist: TKU), a Singapore-incorporated AI-powered customer experience platform, has secured a new five-year engagement with a leading banking group in Malaysia, marking its second project with the bank and deepening its presence in the country’s banking sector.
The identity of the bank and the commercial terms of the engagement were not disclosed, citing client confidentiality. The win was secured in August 2026 and adds to the commercial momentum Toku reported at its first-half 2026 results.
Order book grows 25% since IPO
Toku’s order book grew 25% since its Offer Document to approximately US$29.3 million as at 30 June 2026, while the number of Tier 1 customers more than doubled over the same period.
- New engagement marks Toku’s second project with the same Malaysian banking group
- Order book reached approximately US$29.3 million as at 30 June 2026, up 25% since the Offer Document
- Tier 1 customer count more than doubled in the same period
- 1H2026 organic revenue growth came in at 13.0% year-on-year
Management expects year-on-year organic revenue growth in the second half of 2026 to exceed the 13.0% recorded in the first half, with the new banking engagement cited as an early indicator of that trajectory.
Repeat mandate signals client trust in regulated sector
A repeat mandate is “the strongest form of that trust,” said Thomas Laboulle, Founder and Chief Executive Officer, Toku.
Laboulle said the win reflects a broader pattern behind Toku’s growth, in which clients that start with a single engagement expand their relationship with the company over time. He noted that the company had described the first half of 2026 as a period of investment, with the second half focused on conversion, and characterised the new banking win as an early sign of that shift materialising.
The engagement extends Toku’s footprint in Malaysia’s regulated banking sector, a market the company has flagged as a growth priority alongside its home base in Singapore.
