Trust Bank has reached profitability as of March 2026, just over three years after its launch in Singapore — placing it among the fastest digital banks globally to achieve the milestone.

The Singapore-based digital bank attributed the result to three factors: deepening customer engagement, an expanding product suite, and AI-driven automation that allowed it to scale while reducing costs. In 2025, revenues grew 39% year-on-year while operating costs fell 7%.

Customer growth powered by referrals and multi-product use

Around 70% of Trust Bank’s customers joined through referrals, a figure the bank cited as evidence of organic endorsement rather than paid acquisition. Credit cards are used approximately 25 times per month per customer, and the bank disbursed over S$900 million in loans in 2025. More than 170,000 customers now use Trust as their primary bank, and over 50,000 have opened investment accounts through TrustInvest.

Trust also reported that its cards account for approximately 22% market share of total Visa foreign exchange spend in Singapore — a notable position for a bank that has operated for just three years.

AI handling half of all customer service interactions

Trust Bank said nearly 50% of customer service chats are now resolved end-to-end by its generative AI chatbot, which it describes as the first fully integrated Gen AI-enabled customer service chatbot deployed by a bank in Singapore. The system includes real-time handoffs to human agents without requiring customers to repeat themselves.

The bank also uses AI for proactive complaint prevention, applying real-time sentiment analysis to customer interactions rather than waiting for formal complaints to flag service issues.

Profitability was never the end goal in itself. It’s the outcome of building a bank that customers genuinely use, trust and grow with. — Dwaipayan Sadhu, CEO, Trust Bank

What comes next

Trust Bank said it expects to deepen its product range over the next three years, with a focus on hyper-personalised financial insights and advice. The bank is a joint venture backed by Standard Chartered and FairPrice Group.