NTT DATA has launched an agentic infrastructure service it says allows enterprise IT teams to manage complex, multi-vendor environments through natural language prompts — a shift it positions as moving infrastructure operations from reactive maintenance to autonomous, outcome-driven management.
The Software Defined Infrastructure (SDI) Services Agent, announced in Singapore on 29 April, is embedded within NTT DATA’s existing SDI Services and operates as a multi-agent orchestration system. It continuously monitors and acts across networking, hybrid data centre, cybersecurity, digital workplace, and sustainability environments, providing real-time visibility and explainable AI decision-making across large-scale infrastructure estates.
Addressing multi-vendor complexity in enterprise AI infrastructure
A recurring barrier to enterprise AI adoption is the fragmentation of underlying IT systems — siloed tools, legacy architecture, and multi-vendor environments that slow operational responsiveness. NTT DATA’s SDI Services Agent is designed to unify visibility and action across these environments without requiring replacement of existing infrastructure.
Unlike AI assistants from original equipment manufacturers, which are typically confined to single-vendor ecosystems, the SDI Services Agent is built for cross-vendor infrastructure estates. The system reasons through live telemetry, historical context, and policy guardrails before taking action, with human oversight maintained throughout.
“As organisations accelerate AI adoption, a secure, enterprise-grade infrastructure foundation combined with conversational agentic service experience becomes a strategic business differentiator.” — Dilip Kumar, Global Head, Infrastructure Solutions, NTT DATA
Singapore context: IMDA’s AI acceleration push
The launch is framed against Singapore’s national AI adoption agenda. The Infocomm Media Development Authority has been pushing enterprises to accelerate AI integration, but NTT DATA notes that many organisations are hitting structural infrastructure bottlenecks before they can realise AI’s operational benefits.
The SDI Services Agent also incorporates sustainability insights, giving organisations visibility into the environmental impact of their infrastructure operations — an increasingly relevant consideration for enterprises managing large-scale data centre estates in the region.
“NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale.” — Chris Barnard, Vice President, IDC
Research backdrop
NTT DATA’s own Global AI Report found that organisations identified as AI leaders are prioritising the rebuilding of core applications with embedded AI capabilities over surface-level integrations — a direction the SDI Services Agent is designed to support. NTT DATA says the service improves infrastructure resilience, lowers operational costs, and accelerates time to value for IT teams.
