Grab unveiled 13 new AI-powered features at GrabX 2026, its annual product showcase held in Jakarta on 8 April, positioning the superapp as an intelligent everyday guide for consumers, merchants and driver-partners across Southeast Asia.

AI for Consumers: Smarter Daily Decisions

New consumer-facing features include Group Ride, which allows up to four passengers on similar routes to share a vehicle and save up to 40% on fares, and Grab More, which lets users add an order from a second merchant without paying an additional delivery fee. The Grab AI Assistant serves as a personal concierge for tasks ranging from restaurant bookings to grocery shopping, while GrabMaps for Consumers adds journey planning, real-time parking availability and indoor mall navigation to the app.

Travel and Cross-Border Features

Grab is also expanding its travel capabilities, with a Personalised Travel Experience feature that consolidates airport reminders, check-in counter information, departure gate updates and arrival navigation into a single flow. GrabStays, a hotel booking service developed with AI-first hotel platform Nuitee, will launch in Singapore in May 2026. Discover by Grab surfaces community-generated food recommendations and allows users to act on them — booking, ordering or paying — without leaving the app.

Tools for Merchants and Drivers

For business partners, Grab introduced Virtual Store Manager, which uses AI-powered computer vision via existing CCTV hardware to monitor hygiene, foot traffic and staffing levels remotely. Cloud Printer automates the handoff of orders between front counters and back kitchens. Tap to Pay turns GrabMerchant-enabled smartphones into contactless payment terminals without additional hardware. Driver AI Assistant gives driver-partners a voice-enabled companion for real-time advice on earnings and app policies.

The features are powered by the Grab Intelligence Layer, built on data from 20 billion rides and orders.

“Whether you’re a consumer who just wants a chatbot to choose your lunch, a merchant who needs to monitor multiple shops remotely, or a driver getting hands-free voice advice — we want the Grab app to be the Everyday Guide that handles the manual tasks, so you can focus on your day.” — Philipp Kandal, Chief Product Officer, Grab

GrabX 2026 also marked the Early Access Programme reaching 200,000 users, who have collectively contributed 4,000 feature improvements to the platform.