ABBANK, a leading joint stock commercial bank in Vietnam, has unveiled its groundbreaking credit decisioning system, aimed at transforming loan application processing and risk management. The advanced analytics-powered system promises to streamline credit decisions, enhance risk assessment, and elevate the overall customer experience.

By leveraging state-of-the-art technologies and advanced analytics, ABBANK’s credit decisioning system enables faster and smarter credit decisions, reducing turnaround times and providing an improved experience for customers. Moreover, the system ensures responsible lending practices, mitigates potential risks, and maintains a healthy loan portfolio.

This innovative system is part of ABBANK’s strategic risk management goals for 2025 and distinguishes the bank as one of the few in Vietnam to automate its credit decisioning process with an industry-leading solution. It reflects ABBANK’s commitment to driving innovation and technology adoption to enhance its services.

Ms. Le Thi Bich Phuong, Acting CEO of ABBANK, expressed her enthusiasm for the new credit decisioning system, stating, “Our approach revolves around strategic investments, fostering an innovation culture, continuous improvement initiatives, and strategic partnerships. We are confident that this system will enable us to provide our customers with a faster and smarter loan application process while maintaining prudent lending standards and credit risk management principles.”

The development of the credit decisioning system was made possible through collaboration with industry partners SAS, Intel, and Thakral One. By working closely with these partners, ABBANK ensured that the system aligns with the evolving needs and expectations of its customers while addressing challenges associated with legacy credit origination systems, outdated credit scoring models, and manual processes.

To modernize its credit origination systems and processes, ABBANK conducted a comprehensive assessment of its existing systems and collaborated with SAS and Thakral One to develop a roadmap for transformation. This involved leveraging SAS’s cutting-edge technologies for risk assessment and decision-making, implemented by Thakral One’s team of experts.

“We sincerely appreciate the expertise and commitment of everyone involved in bringing this new system to life. We believe that the benefits brought about by this new system will be transformational for ABBANK’s retail loan business and inspire further local innovations for positive social impact.”

Bikram Singh Thakral, CEO of Thakral One, expressed gratitude for the opportunity to work on the project.

The credit decisioning system utilizes the SAS Intelligent Decisioning Solution, which harnesses the power of Intel® Xeon® Scalable processors with built-in AI accelerators and software libraries like the Intel® oneAPI Math Kernel Library. These technologies optimize performance and empower critical banking systems, including Loan Origination System, CIC H2S System, and ABBANK’s Full Data Warehouse. The system generates intuitive reports that aid in informed decision-making by management, supporting ABBANK’s comprehensive and proactive risk management approach.

Queenie Wong, Director of Customer Advisory (ASEAN) at SAS Institute, emphasized the significance of the collaboration, saying, “This solution is a game-changer for improving the customer experience in the credit origination process, empowering ABBANK to make better risk-related decisions that ultimately lead to the best possible outcomes for their customers.”

ABBANK has ambitious plans to expand the credit decisioning system beyond its retail customer segment to serve small and medium enterprises. By capitalizing on the system’s versatile functionalities, ABBANK aims to broaden its customer reach and enhance revenue performance.

From left, Mr. Bikram Singh Thakral, CEO, Thakral One and Director, Thakral Group of Companies, Mr. Duc Dang, Strategic Partners Development Manager, Intel, Ms. Vũ Thị Hương, Deputy Head of Transformation and Digital Banking Committee, ABBANK, Ms. Lê Thị Bích Phượng, Acting Chief Executive Officer, ABBANK and Ms. Queenie Wong, Director, Customer Advisory (ASEAN), SAS Institute.
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