As a brand-driven by customer-centricity, giga strives to be the best mobile service in an app, and constantly evolves and improves its services to not just meet customers’ expectations, but to exceed them and enrich their digital mobile experience.
In the last 4 months since our launch on 30 May 2019, giga introduced several new initiatives to delight our customers – from ‘Happy Hour’ specials offering free add-on packs for giga customers, free data for National Day, to a first-of-its-kind partnership providing free unlimited data on a leading e-commerce platform leading up to the 9/9 online shopping event.
These initiatives have been well received and created high levels of engagement amongst giga customers. These giga customers not only engaged with giga in a very positive manner, but have become strong advocates of the brand, interacting with other giga users, and proactively recommending giga to their friends and families on their own accord. To thank our giga customers for their enthusiasm and support, giga is pleased to announce not one, but two new referral programmes. The programmes reward customers with gigaBucks for every friend they refer to giga.
Customers who refer a friend to giga using their personalised referral codes will earn $2 gigaBucks for every line successfully activated by 30 November 2019. Their friends will enjoy $10 off their first-month subscription (ie. they pay $15 instead of $25 for their first month).
giga has also identified a group of highly engaged gigaSuperFans who have shown consistently strong affinity for the brand, to enjoy an enhanced referral programme.
gigaSuperFans who refer a friend to giga using their personalised referral codes will earn $3 gigaBucks for every line successfully activated by 30th November 2019. Their friends will enjoy their first month’s subscription FREE. This offer is valid for the 1st 25 friends referred by gigaSuperFans.
Staying true to giga’s ethos of making every customer experience simple and seamless, and learning from findings that rewards earned by customers are often left unredeemed unless customers made an effort to redeem them; giga has designed it such that gigaBucks earned and deposited in the customer’s gigaWallet will be used to automatically offset their monthly giga subscription. Customers can also use gigaBucks to offset purchases of extras (such as giga Jetset roaming data pass) or other giga services. gigaBucks are valid for 90 days from the day they are credited into the gigaWallet.
To ensure a customer-centric experience, giga customers will also enjoy gigaBucks when they use their referral code to sign up for new lines under their existing giga account. Each giga account enables customers to register up to 12 lines, so existing giga customers stand to benefit even when they add new lines to their own account.
giga is available for sign up by locals and foreigners above 18 years old, with a valid ID (NRIC, passport or FIN).
For a start, the ‘Refer-a-friend’ and ‘gigaSuperFan’ programmes will be valid till 30 November 2019, to allow giga to gather customer’ feedback and review the programmes.
How to check gigaBucks balance and Refer a Friend
To check how much gigaBucks is available in customer’s gigaWallet, and/or to Refer a Friend, simply click on the wallet icon displayed in the dashboard in the giga App.
Customers will also be able to see how they have utilised their gigaBucks in the ‘My transactions’ page in their App.