NTT DATA has officially launched its next-generation Smart AI Agent™, a powerful AI tool designed to accelerate the adoption of Generative AI across industries. The move is part of the global IT services leader’s ambitious plan to generate $2 billion in revenue from Smart AI Agent™-related business by 2027.

The AI-powered agent is designed to autonomously extract, organise, and execute tasks based on user instructions, helping businesses streamline operations and reduce manual workloads. With the rise of AI-driven automation, the Smart AI Agent™ is positioned as a critical tool for enterprises looking to enhance efficiency, optimise workflows, and improve productivity.

How Smart AI Agent™ is reshaping industries

Beyond its promise, Smart AI Agent™ is already making tangible impacts in key sectors:

• Automotive industry – Enhancing DevOps data analysis to improve efficiency.
• Banking sector – Improving regulatory reporting processes to meet compliance requirements.
• Energy sector – Optimising the marketing cycle for a major gas manufacturer.

“The launch of our Smart AI Agent™ is a direct response to the growing demand for tools that unlock the full potential of Generative AI,” said Yutaka Sasaki, President and CEO, NTT DATA. “At NTT DATA, we’re committed to pioneering innovation that drives enterprise success. Smart AI Agent™ is designed to ease operational burdens, drive adoption, and help businesses realise the true value of AI technology.”

Key capabilities at launch

The Smart AI Agent™ offers several advanced features to help businesses seamlessly integrate AI into their workflows:

• Task Planning – Automates complex workflows by breaking down tasks into streamlined processes.
• Multi-Agent Collaboration – Allows multiple AI agents to work together for greater efficiency.
• Advanced Retrieval-Augmented Generation (RAG) – Provides more precise AI-generated responses by searching internal corporate data.
• Agent Ops – Uses business documents to generate validation data, improving operational efficiency.
• User-in-the-Loop (UITL) (Coming March 2025) – Learns and improves based on user feedback, enabling continuous workflow optimisation.

Addressing security and talent shortages

Unlike many AI solutions relying on public cloud infrastructure, NTT DATA offers both public and private cloud options, catering to security-conscious enterprises that require confidentiality and compliance.

Moreover, the Smart AI Agent™ addresses the global talent shortage by automating repetitive tasks, allowing employees to focus on strategic, value-added work instead.

What’s next?

The Smart AI Agent™ will first roll out in the US, China, and several European countries, with broader global availability to follow. As businesses increasingly seek AI-powered solutions to improve efficiency and competitiveness, NTT DATA’s latest innovation positions the company at the forefront of the AI revolution.